Assistance

Welcome to Candy Woolley Online! How may we help you?

SECURITY:

Candy Woolley online store is handled by Shopify. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure. We guarantee that the personal information we collect during the checkout process such as, your name, your address, payment records are kept secured, we take extreme precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed and it is solely for the purpose of processing your transactions more efficiently. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to be added to our mailing list. 

Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure. Customers can pay for items directly from the website's shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal. Shopify uses a payment gateway to accept credit card payments.

If you need to make special arrangement to pay by check, money order or to make a bank transfer, please contact us at info@candywoolley.com

COOKIES:
Cookies are small amounts of data that are stored on your computer and mark information about your activity on our website. We use these cookies for the sole purpose of improving our site and making it easier to use. We never use cookies to save passwords, credit card numbers, or other highly confidential information. Cookies do not enable access to any additional personal information about you other than information that you knowingly and willingly provide when placing an order.


HOW WE USE YOUR INFORMATION:
When making a purchase you enter your name, shipping and billing addresses, and contact information, this allows us to process your transactions more efficiently. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to be added to our mailing list. The information you provide is used strictly for the purposes stated, and is not shared with any third parties.

PRICING:
As leather and other materials go up in cost, we reserve the right to adjust published prices without previous notice.


DISCOUNT CODES:

If paying directly from the website, you will be able to enter your discount code on page 2 of the checkout process when you have had the opportunity to select a shipping method and enter in credit card information.

If paying through PayPal Express, being an offsite payment gateway, works a bit differently. This is the PayPal Express Checkout’s workflow: when checking out, you go to paypal.com right away, where PayPal collects your shipping and billing address. After that, you return to our site where you pick a shipping rate, types in a discount code, the price is updated accordingly and, on that same page, you get to finalize the transaction.

Please note:  Only one discount can be used per transaction.

TAXES:
Sales tax is charged to Florida residents when shipped to a Florida address. Customs duties are the responsibility of the customer.

SHIPPING:
Thank you for shopping with us! Everything is proudly crafted in our studio in the USA with a lot of care and passion for women of discerning taste. We ship via FEDEX to physical addresses in the USA; we use Express mail USPS to ship to international addresses. The customer is responsible for any duties and taxes when the shipment arrives to their home country. These are the rates:
  • FREE FEDEX Ground over $200 purchases in USA
  • FEDEX Ground on purchases under $200  $10
  • FEDEX Two-day delivery to USA shipping addresses $25
  • FEDEX Next-day delivery to USA shipping addresses $35
  • Express Mail USPS for international orders FLAT FEE $50
    The customer is responsible for any duties and taxes that may apply when the shipment arrives to their home country. A tracking number will be provided once the product is on its way. Delivery is 5-10 business days after payment has been processed (usually 3 days). We are not responsible for any delays caused by customs clearance processes.
  • Products made of python skin cannot be shipped to California.
  • Most products ship within three working days after payment has been processed. Made-to-order items have a different shipping scheduled and we will specify by email the exact date of shipment.

 

    RETURNS:
    You are purchasing a NON-massed produced Candy Woolley handcrafted product. Every item on our website has been made in our studio in South Florida using the highest quality materials. We put great attention to detail to each piece we create. We are very confident that you will be very happy with your order, however, if it does not meet your expectations, we will honor a refund. We kindly ask you to please not use the item and then return it. You will need to email us within three days of receiving your order at returns@candywoolley.com. We will email you a return form and the return address. Please pack your order the same way it was shipped to you so it does not get damaged on the way back to our studio. You are responsible for the shipping expenses of the return and we require you to ship it through a courier that provides a tracking number and to insure your package for the full cost of the invoice. We reserve the right to inspect the item being returned and if there is damage or signs that it was used we will contact you, and only in those cases we will not honor the refund. We do not take returns on custom orders.

    COLORS:
    We strive to depict the colors as they truly are. We cannot guarantee how your monitor or mobile devices will show. If you have any questions regarding the colors of an item, please contact us and we will get back to you immediately. It will help if you include a link to the product you are inquiring about in the emai info@candywoolley.com.

     

    Become a CANDY WOOLLEY GIRL!
    Clients who own a “Candy Woolley” bag have the chance to be featured in our CANDY WOOLLEY GIRL page and official social media outlets. If you would like to be featured, please submit a photo modeling your Candy Woolley bag at 
     mypic@candywoolley.com. Please include your name as you would like it to appear on your photo. Feel free to send several options and the photography team will select the photo where you and your bag look the best. Our graphic design team will edit and upload it. By submitting your photo you consent to us to upload it and use it for promotion. As a thank you for sharing your photo, you will receive a “by-invitation-only” to become part of the “Candy Woolley Girls” ELITE VIP GROUP, you will get exclusive access to content not available to the general public on the website and will receive a special discount on purchases made directly through candywoolley.com.

    BESPOKE SERVICES

    We create YOUR DREAM BAG!

    Interested in a custom bag?
    If you would like to set up a private appointment to visit our showroom and studio please email us at 
    info@candywoolley.com.

    Out of town? No problem!
    In fact, most of our custom orders are made electronically. We email you swatches and sketches along with your quote. All you have to do is write us and tell us what you need. You may include a photo of what you have in mind for our team to have a starting point. Please note, we will NOT copy someone's else design. Once you have approved your design, a deposit has to be made for half of the total payment and when shipped we charge the remainder.

    We offer payment plans. Please email us for full details at info@candywoolley.com.

    By hiring Candy Woolley's team to design a custom order you agree that the end result becomes the property of Candy Woolley and that it is for personal use and not as sample to recreate or mass-produce. We hold the rights of all custom orders and we might use your design to create similar bags. Either we will use the design in its entirety or in part to create similar bags and make them available on our site and to our other clients.


    To see some of the custom bags we have made, please visit our “CANDY WOOLLEY GIRLS" (CLIENT PHOTOS page).


    ELITE VIP GROUP:

    This is by-invitation-only. “Candy Woolley Girls,” loyal clients who are members of Candy Woolley's ELITE VIP GROUP get exclusive access to content not available to the general public on the website and receive special discounts on purchases made directly through candywoolley.com.