CONTACT US

Welcome to Candy Woolley Online. We are excited to hear from you!
COMPLIMENTARY SHIPPING IN THE USA ONLY ON PURCHASES THROUGH THE ONLINE SHOP
  • Please note: Products made of or containing python skin cannot be shipped directly to California.
  • Most products ship same day if the order is placed by 3PM, except for made-to-order items.
  • In the case that your order is placed during a day when we are doing a show out-of-town, we will contact you ASAP to let you know when the soonest date will be that your order will ship out.

RETURNS:
We are confident that you will be very happy with your order, however, if it does not meet your expectations, we will honor a refund.

You are purchasing a NON-massed produced handcrafted product. Every item in our collection has been made in our studio, using the highest quality materials. We put great attention to detail to each piece we create.

We kindly ask you to please not use the item and then return it. You will need to email us within three days of receiving your order at returns@candywoolley.com. We will email you a return form and the return address. Please pack your order the same way it was shipped to you so it does not get damaged on the way back to our studio. You are responsible for the shipping expenses of the return and we require you to ship it through a courier that provides a tracking number and to insure your package for the full cost of the invoice. We reserve the right to inspect the item being returned and if there is damage or signs that it was used we will contact you, and only in those cases we will not honor the refund.

We do not take returns on custom orders.

CUSTOMIZATION SERVICES

Choose from our leathers on hand or send in your harvested skins!

Dyed python skins run in limited quantities, they are tanned and painted in Italy in the same tanneries where the high-end brands in the market do their tanning. The origin of the python and other snakeskins is Asia. We always carry a new variety, the only skin that is always available is the natural python and black. If there is a piece you love from our collection, we can certainly customize it from any of the skins we currently have on hand; which can be emailed or texted to you. If you are in the South Florida area you may schedule a visit in our showroom. VIRTUAL MEETINGS ARE AVAILABLE. We also travel to you if your home or office is located within Miami to the Palm Beaches. Send us your custom inquiries to info@candywoolley.comPlease note that customization fees are added to the prices marked on the ready to ship bags on our online shop sections.

Out of town? No problem!
In fact, most of our custom orders are made electronically. We email you swatches and sketches along with your quote. All you have to do is write us and tell us what you need. You may include a photo of what you have in mind for our team to have a starting point. Please note, we will NOT copy someone's else design. Once you have approved your design, a deposit has to be made for half of the total payment and when shipped we charge the remainder.

By hiring Candy Woolley's team to design a custom order you agree that the end result becomes the property of Candy Woolley and that it is for personal use and not as sample to recreate or mass-produce. We hold the rights of all custom orders and we might use your design to create similar bags and will make them available on our site and to our other clients.

Custom orders may not be canceled, and are not returnable. Completion of your custom order could take up to 12 weeks. Python and cobra styles cannot be sold or shipped to California.

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